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June 17

5 comments

Can't reach mite? Please delete your cache.

Today between 12:30 and 12:32 CEST mite was not available to most users. After less than two minutes, we had fixed the problem, which had occured due to a typing error on our side. Unfortunately, some browsers and tools such as DynaMite and mite.go have cached this wrong setting. And thus still deliver wrong output.

If you still cannot reach mite, please delete the cache of your browser or the tool in question. You should then reach mite without a problem. If you need support with how to delete the cache, we are happy to help of course, please get in touch.

We are so sorry. Obviously, the most important thing right now is that all of you are able to access mite again. But as soon as we see that everything is completely back to normal, we will surely get together and examine in all detail how this could happen.


March 29

No comments

New API feature: retrieve changes

The mite.api, our open data interface, now features changes endpoints. Thanks to these you are now able to retrieve changes to time entries, customers, projects, and services. This will hopefully prove helpful e.g. to keep a local copy of resources in sync with data in mite, without having to transfer the whole – and possibly very large – list again and again.

For more details, please have a look at the API documentation of the changes endpoints. Cheers to smarter, more efficient code!


February 19

No comments

mite under pressure

As of 8:26 CET this morning, mite is handling some requests very slowly. We’re working together with our hoster to get rid of this problem, fast. The cause is a problem in our data center. We are so sorry, please have some patience! mite should be stable and fast at all times, we do know that and it’s our top priority.

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Update: Since 9:33 CET mite is running smoothly again. A neighboring server was causing the problems. Again: we are sorry!


February 04

No comments

Scheduled maintenance on February 5th

During the night from today to tomorrow, Tuesday, February 5th, our hoster will perform regular maintenance work in our primary data center in Berlin, Germany. Between 0:00 and 7:00 AM CET, mite will thus be unavailable for up to 30 minutes. This maintenance is necessary to perform security updates which require a reboot of our servers. We ask for your understanding.

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Update: Maintenance was completed successfully. mite was unavailable for a total of 16 minutes.


September 19, 2018

No comments

Scheduled maintenance on September 20th

During the night from today to tomorrow, Thursday, September 20th, our hoster will perform maintenance work in our primary data center. Between 0:00 and 8:00 AM CEST, mite will thus be unavailable for up to 30 minutes. This maintenance is necessary to deploy security updates which require a reboot of our servers. We ask for your understanding.

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Update: Maintenance was completed at 3:01 AM CEST. mite was unavailable for a total of 15 minutes.


April 11, 2018

No comments

Scheduled maintenance on April 12th

During the night from today to tomorrow, Thursday, April 12th, between 0:30 and 1:00 AM CEST, mite will be unavailable for up to 10 minutes.

We’ll move mite to new servers with a new server architecture, and to do this properly, we’ll have to take the app down for a couple of minutes. We ask for your understanding: this is necessary so mite will be fast and secure for years to come. By the way, while we do move mite to other servers, SysEleven in Berlin, Germany will continue to host it. They have been taking care of us so well during the last years.

If you cannot notice anything working differently, we put our thumbs up. But if you do happen to stumble upon a problem, please tell us so we can fix it right away. Send us a detailed e-mail which includes information on your browser version. Thanks and mite ahoy!

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Update: Maintenance was completed at 0:36 AM CEST. mite was unavailable for a total of 6 minutes. From our point of view all servers are working smoothly.


January 15, 2018

No comments

Scheduled maintenance on January 16th

During the night from today to tomorrow, Tuesday, January 16th, our hoster will perform maintenance work in our primary data center. Between 0:00 and 8:00 AM CET, mite will thus be unavailable for up to 45 minutes. This maintenance is necessary to deploy security updates which require a reboot of our servers. We ask for your understanding.

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Update: Maintenance was completed successfully at 2:40 AM CET. All servers are patched now. mite was unavailable for a total of 22 minutes.


October 18, 2017

No comments

Scheduled maintenance on October 19th

During the night from today to tomorrow, Thursday, October 19th, our hoster will perform maintenance work in our primary data center. Between 0:00 and 8:00 AM CEST, mite will thus be unavailable for up to 45 minutes. This maintenance is necessary to deploy security updates which require rebooting our servers. We ask for your understanding.

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Update: Maintenance was completed successfully at 2:22 AM CEST. All servers are patched now. mite was unavailable for a total of 18 minutes.


July 18, 2017

No comments

Scheduled maintenance on July 20th

During the night from Wednesday to Thursday, July 20th, between 0:00 and 8:00 AM CEST, our hoster will perform scheduled maintenance in our primary data center. Within this time frame, mite won’t be available for 30 to 60 minutes. This unavailability is necessary to deploy a security update which requires a server reboot. We ask for your understanding.

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Update: Maintenance was completed successfully at 2:48 AM CEST. mite was unavailable for a total of 22 minutes.


May 04, 2017

No comments

Yesterday's connection problems

On the early morning of May 3rd, mite was unavailable for some users. Deutsche Telekom AG had routing problems with our primary data center operated by SysEleven in Berlin. Thus, a subset of users with Internet providers such as Deutsche Telekom or affiliated companies such as Congstar or Swisscom were affected. These networking problems started at ~7 CEST and continued until 8:45, when DTAG solved the problem.

We are sorry for this interruption. If mite is unavailable, especially at the beginning of a month, your daily workflows can be heavily affected, we’re well aware of this. A big thank you to all users who got in touch and helped us to narrow down the root of the problem!


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