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May 21, 2014

3 comments

Updated background engines

Since last night, mite is running on a new version of its underlying application framework. Starting at 1am (CEST), we took mite offline for about 15 minutes to deploy the update and perform some database migrations.

If you cannot notice anything working differently, we put our thumbs up. Yes, the update speeds up mite a little bit and will help us maintaining it, but it did not change anything on a feature level. Nevertheless, if you happen to stumble upon a bug, please tell us so we can fix it right away. Send us a detailed e-mail which includes information on your browser version. Thanks!


April 10, 2014

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Security update: Heartbleed

The Heartbleed bug is a vulnerability in OpenSSL that was disclosed on Monday night, April 7th (CEST). OpenSSL is a very popular cryptographic software library. Approximately two thirds of all servers use it to encypt Internet traffic. The Heartbleed weakness could have been exploited by attackers to eavesdrop on communications, steal data, and compromise secret keys of SSL certificates.

Here at mite, we used and are using OpenSSL, too. Today, we want to tell you in detail how we reacted to Heartbleed, when, and which actions we took to secure your data. This information comes a little late. We are sorry about that. On the technical side, we were so much faster! You could rely on us, and you can rely on us in the future, too.

  • We learned about Heartbleed on Tuesday morning, 9:20am.
  • As soon as a security patch was available for our systems, we started to install them. At 12:02am, all of our servers were successfully patched.
  • As a measure of precaution, we requested a new SSL certificate with new keys. We rebooted all servers. Since 12:24am, they use the new certificate. As the certificate was re-issued by DigiCert Inc, you won’t see this new validation date, don’t let this fool you.
  • We changed all of our passwords on all systems.
  • Tonight, we will invalidate all cookies. You will have to log-in again.

Better safe than sorry, so please change your passwords for mite, too. Click on your user name in the upper right-hand side to do that.

OpenSSL is widespread, and Heartbleed thus affected lots of services. Please think about changing your password for other services, too, especially webmail services. You can check whether or not a service is patched thanks to services such as this one. If so, check if the certificate is a new one, or ask if it was re-issued. Then, change your password.

Thanks for your attention. Now back to work!


December 17, 2013

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Migrating to SEPA direct debit

Here at mite, we’re migrating to the new European payment standard SEPA, too. Although this affects you only a little bit, we have to and want to let you know about all upcoming adjustments that will become effective on February 1st, 2014.

If you pay user fees per direct debit from a German bank account, we will start SEPA direct debiting your bank account as of February 1st. Your account number and the bank code will become IBAN and BIC. We already converted your bank information for you. Nevertheless, please have a look at the tab »Account => Payment« and double-check. You can find your IBAN and BIC on your bank statement.

For now, paying user fees for mite via direct debit continues to be available for German bank accounts only. As soon as our payment partners will implement direct debit for other SEPA countries, we’ll consider this enhancement too, yes of course.

Due to SEPA, we also updated our Terms of Service. We only adjusted §6 Payment/Invoice. The term »direct debit« now reads »SEPA direct debit«. And we added a single phrase: »The pre-notification period of a SEPA direct debit is shortened to 1 day.«.

Our updated ToS will become effective on February 1st, 2014. Please find them right here. If you do not object within six weeks in textual form (e.g. via e-mail), you accept our updated ToS. Should you object, we’re entitled to terminate and end our contract on February 1st, 2014.

Thanks for your attention. Now back to more important things!


August 12, 2013

One comment

Still using IE7? Please update!

mite will end official support of the Internet Explorer 7 on September 12th. We won’t optimize and fix for this browser version anymore.

If you’re still using IE7, please update soon—on version 8 at least, or, better, on the current version 10. A free update is available directly from Microsoft. Or, switch to a current version of Mozilla’s Firefox browser, or Google’s Chrome.

Internet Explorer 7 was released in October 2006. Seven years ago, aka 42 cat or Internet years. In the meantime, browsers improved big time. They got faster and more secure. We have to work around the constraints of IE7 during every single update. Sometimes, we even developed special slimmed-down versions of a feature. We’d like to put this time to a better use, so all users benefit. Better browsers are available, and, luckily, ~99,3% of all mite.users do run them. Dear 0,3%: Please update now. Other sites will be grateful for that, too, and will show their gratitude with a smoother behavior. Thanks!


August 15, 2012

4 comments

Scheduled Maintenance

Tonight, our servers will need some maintenance. mite won’t be available twice for ~five minutes each. The first unavailability will start at ~3:30am CEST, the second one will occur between 5:30 and 7:30am CEST (what time is that for me?).

Tonight’s maintenance originates from a production error in our IBM database servers. The error, which also lead to July’s hiccups, will be fixed by a firmware update, which unfortunately cannot be installed during normal operation. We ask for your understanding.

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Update: Maintenance went as planned. mite was unavailable a total of 5 minutes.


July 27, 2012

2 comments

Scheduled Maintenance

Today, Friday evening, maintenance will take place starting at 9pm CEST (what time is that for me?). mite won’t be available for 30 to 45 minutes.

This maintenance is the consequence of this morning’s interruption. Our database server went down. To get mite back up asap during working day hours, we switched to our failover database server. This evening, our database will move to its former home, the more powerful main database server. The maintenance downtime is inevitable to avoid data corruption with 100% safety.

Again, and hopefully for the last time for a long long future: We ask for your understanding.

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Update: Maintenance went as planned. mite was unavailable for 21 minutes.


July 25, 2012

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Today’s server problems

Since 10:37 CEST, mite is not available continuously due to server problems. We’re terribly sorry, please, excuse us! We’ll do everything to get mite up and running again as soon as possible. Please visit Twitter to get the newest information on this issue, we’ll update continuously.

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Update: Since 11:49 CEST, mite is available again after moving servers to another node. We’re continuing to watch super-closely. Details will follow. Again: so sorry for this interruption!

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Update II: In the meantime, we collaborated with our hoster and found the source of the problem: A server of another customer running on our hardware node went wild and “stole” essential ressources from our database server. First, our hoster should have taken measures against this. Second, we too should have identified this troublemaker earlier and safeguarded mite. Our apologies. This interruption was an avoidable one.

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Update III, July 27th, 10:15 CEST: Again, we’re having server problems—all bad things seem to come in pairs. Our database server is not running smoothly since 9:52 CEST. We’re so sorry for this rough ride. Please bear with us.

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Update IV, July 27th, 11:26 CEST: mite is stable again for now. We switched our database to a redundant failover server. Please visit Twitter to get the newest updates.

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Update V, July 27th, 17:01 CEST: To prevent another hiccup, maintenance will take place tonight.


June 15, 2012

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Scheduled Maintenance

On Saturday, June 16th, maintenance will take place in our primary data center between 5:30am and 7:30am CEST (what time is that for me?). During this time frame, mite won’t be available for some very few minutes.

Tomorrow’s maintenance is the consequence of the last interruption. Our hoster will replace hardware (switches) with a model by a different manufacturer to ensure future stability. We ask for your understanding.

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Update: Maintenance went as planned. mite was unavailable for no more than three minutes.


June 13, 2012

6 comments

Today's service interruption

Between 2:04pm and 2:33pm CEST, mite was down for all users due to a hardware failure in our primary data center. Redundant systems did not take over as planned. We’re so sorry for this interruption!

Collaborating with our hosting partner SysEleven, we’re analyzing this problem to prevent it from happening again, this goes without saying. Of course, your data was totally safe throughout this downtime.

This said, we’d like to take a moment to thank SysEleven and their technical team for their fast response—they were hands on within minutes. Also, we’d love to say thank you to the numerous users who got in touch via Twitter, mail, and chat. Your understanding means a lot to us. Although we cannot guarantee 100% uptime, you can count on us doing everything we can to reach that number. We won’t disappoint you.


May 03, 2012

5 comments

Today's service interruption

Between 15:29 and 15:50 CEST, mite was not available for most users due to server problems on our side. We’re so sorry for this interruption!

You can bet on it: we’re not taking this lightly. We’re already investigating the root of the downtime to prevent this from happening again. mite should and will be stable again.


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