May 03
Today's service interruption
Between 15:29 and 15:50 CEST, mite was not available for most users due to server problems on our side. We’re so sorry for this interruption!
You can bet on it: we’re not taking this lightly. We’re already investigating the root of the downtime to prevent this from happening again. mite should and will be stable again.
April 26
More powerful Excel & CSV export
Thumbs up: the busiest mite.account has created more than 100,000 time entries by now. But even if we put this spike aside, we’re seeing more and more accounts with five-digit data. Which is absolutely great—besides one fact: those huge figures brought the Excel/CSV export feature (which can be found under the tab »Reports => Time Entries«) down to their knees.
Time for a rebuild! Thanks to today’s update, even huge data sets can now be exported reliably. Furthermore, we were able to significantly accelerate the export. It is now up to three times faster. Ready, set, go, to your next 100,000 time entries!
January 20
Scheduled Maintenance
Monday, January 23th, mite won’t be available between 0:15 am and ~0:45 am CET (what time is that for me?). We’ll move the service to new, more powerful servers. We ask for your understanding.
Update, January 23th: Maintenance went as planned.
June 07, 2011
Today’s service interruption
Since 21:21 CEST (what time is that for you?), mite is not available for some users due to a routing problem in our primary data center. We’re terribly sorry, please, excuse us! We’ll do everything to get mite up and running again as soon as possible. Please visit Twitter to get the newest information on this issue, we’ll update continuously.
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Update, 22:33 CEST: mite is back up for all users. Hardware problems at the data center were the reason for this outage, routing was at the heart of the problem. We are and will be working together with our hoster to understand this interruption in detail to prevent this from happening in the future. Again: we’re so sorry for causing you trouble!
November 25, 2010
Scheduled Maintenance: November 27th
Update 6:17 CET: Maintenance is completed, mite is happy to track your time again. Thanks so much for your huge patience, everybody! Please get in touch if you felt affected by this maintenance beyond the acceptable level – we’re really sorry for the delay.
Update 3:02 CET: Maintenance is taking longer than expected, we’re sorry!
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Tomorrow night, on November 27th between 1:00 and ~2:00 CET (what time is that for me?), mite won’t be available due to a move of our main servers to a more redundant server cage within our data center.
We don’t treat our promise lightly: this maintenance is one of the necessary measures that we’re taking from October’s downtimes. Tomorrow’s steps will help us to ensure a more stable mite in the future by putting redundant hardware in place. We ask for your understanding!
October 22, 2010
Last downtimes in detail
To put it mildly, we’re not satisfied with the current availability of mite. To be honest, we’re heavily frustrated. One hour of downtime on October 15th, fifteen minutes on the 19th and two hours during last night – that’s simply not the level of quality that mite is known for and that you can and should anticipate. We owe you. Not only another apology, but a detailed description of what went wrong and what we’re doing to prevent this from happening again.
October 21, 2010
Today’s service interruption
Update: Since 01:17, mite is back up. Again: we’re so sorry! These outages cannot and won’t continue.
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Since 23:18 CEST, mite is not available due to a hardware defect. Technicians are hands on, already. Please visit Twitter to get the newest information on this issue, we’ll update continuously. We’re terribly sorry, please, excuse us!
October 15, 2010
Downtime
Update (12:41 am CEST): mite is back up now. All of your data is fine of course, there was never any real danger. Again: we’re terribly sorry for this brief outage! Hopefully, this downtime didn’t cause too much trouble on your side.
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Since 11:45 am CEST we experience electricity supply issues in our data center. We informed the data center, their whole team is working on the issue.
Please excuse this outage a thousand times! Please visit Twitter to get updates on the issue, we’ll update the status continuously.
May 15, 2010
Scheduled Maintenance: May 17th
Next Monday, between 1 am and 2 am CEST (what time is that for me?), some updates to our servers will be made. Therefore, mite will be unavailable for a very brief period of time. We expect the interruption to last for no longer than 10 to 15 minutes.
Maintenance will include updating the kernels, i.e. the heart of the server systems, as well as some improvements to the hardware, i.e. server rack restructurings. This maintenance takes place to reduce the possibility of future downtimes by tackling the root of past problems. We ask for your understanding.
April 29, 2010
Today's service interruption
Between 1:22pm and 2:20pm CEST, mite was down for all users. We’re terribly sorry, please accept our apologies!
The reason for this downtime were problems in our data center: defect routers of the upstream provider caused an interruption in the external connection. Three minutes after this downtime started we began to update on this problem via Twitter. Within minutes, technicians started working on the hardware in the data center. Collaborating with our hosting partner SysEleven, we’ll keep looking into this problem to prevent similar problems in the future, this goes without saying. Of course, your data was totally safe throughout this downtime.
Again: we’re so sorry! This shouldn’t happen.