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May 15, 2015

2 comments

Today’s service interruption

Between 8:16 and 8:39 CEST this Friday morning, mite was unavailable for all users. We are so sorry for this interruption!

A kernel error in our main database server caused the downtime. All monitoring systems warned us right away. Two minutes later, we were investigating. Three minutes later, our hoster was hands on, and restarted the server in question. This fixed the root of the problem, but mite needed some more minutes to get back on track completely. Tracking timers were not interrupted. And of course, no data was damaged – it was not in danger at any time.

Again: we are very sorry. Nevertheless, we’d like to take this interruption as an opportunity to thank our hoster SysEleven. Since July 2012, a few hiccups for less than five minutes aside, mite was running steadily and reliably. This was the first big downtime in almost three years. That’s a great service level. Thanks for your support, SysEleven.


Comments

Matthias on May 15, 2015 at 19:06

Die 23 Brückenminuten seiem dem Server gegönnt. Gut, dass ich erst um 9 Uhr im Büro war… hab den Ausfall gar nicht bemerkt. :)

Julia on May 15, 2015 at 19:27

@Matthias: Vielen lieben Dank dir für deinen verständnisvollen Kommentar! Prima, dass dich der Aussetzer gar nicht erwischt hat. Ein Hoch auf deinen Arbeitsbeginn ab Neune.

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