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April 29, 2010

3 comments

Today's service interruption

Between 1:22pm and 2:20pm CEST, mite was down for all users. We’re terribly sorry, please accept our apologies!

The reason for this downtime were problems in our data center: defect routers of the upstream provider caused an interruption in the external connection. Three minutes after this downtime started we began to update on this problem via Twitter. Within minutes, technicians started working on the hardware in the data center. Collaborating with our hosting partner SysEleven, we’ll keep looking into this problem to prevent similar problems in the future, this goes without saying. Of course, your data was totally safe throughout this downtime.

Again: we’re so sorry! This shouldn’t happen.


Comments

Jakob S on Apr 29, 2010 at 15:16

While downtime is never fun and this wasn’t your fault, I must say you handled it amiably; Informative and apologetic without being fake.

Kudos!

Julia on Apr 29, 2010 at 15:22

@Jakob S.: Thank you so much for your kind and thoughtful words! We appreciate this, enormously. Merci!

Roland C. Müller on Apr 29, 2010 at 16:53

Vielen Dank für die offene und transparente Kommunikation!
Lieben Gruß Roland

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